Return Policy

1. General Policy

All vehicles and items listed on the Public Auction platform are sold on an “as-is, where-is” basis. By participating in any auction, the buyer acknowledges and agrees that purchases are generally final and non-refundable, except under specific conditions outlined below.

2. Eligibility for Return / Refund

A buyer may request a return and refund only if:

• The vehicle/item is materially different from the description, images, or details presented during the auction.
• There are undisclosed major defects that significantly affect the value or usability of the vehicle/item.
• The information provided by the seller is proven to be false or misleading.

👉 All claims must be supported with valid evidence (inspection report, photos, videos, etc.).

3. Inspection Requirement

• Buyers are strongly advised to inspect the vehicle prior to bidding.
• Post-auction claims will only be considered if the issue could not reasonably be identified during inspection.
• Inspection must be conducted through approved inspection centers (e.g., RTA in UAE) where applicable.

4. Timeframe for Claims

• Any return/refund request must be submitted within 24 hours of auction completion or vehicle delivery (whichever comes first).
• Claims submitted after this period may not be considered.

5. Refund Process

If a return request is approved:

• The vehicle/item must be returned in the same condition as received.
• The advance payment (deposit) will be refunded to the buyer.
• The vehicle will be returned to the seller.
• The seller may be subject to penalties for misrepresentation.

6. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

• The buyer changes their mind after winning the auction.
• The buyer fails to complete payment within the specified time.
• The buyer refuses the purchase without valid justification.
• The issue was clearly disclosed before the auction.
• Minor wear and tear consistent with used vehicles.

7. Buyer Default

• If the buyer withdraws without a valid reason:
• The security deposit (AED 2,000) and any advance payments will be forfeited.
• If the buyer fails to complete the transaction:
• The case may be escalated for legal action.

8. Seller Responsibility

• Sellers are required to provide accurate and complete information.
• Any failure to disclose major defects may result in:
• Refund to buyer
• Penalties or suspension from the platform

9. Dispute Resolution

• The auction platform will review disputes fairly based on available evidence.
• The platform’s decision shall be considered final and binding.

10. Processing Time

• Approved refunds will be processed within 7–14 business days, depending on the payment method.